Subscriptions, made clear
This policy explains how to cancel an Ovu.la Plus subscription and how to request a refund. It applies to subscriptions purchased through our web checkout.
You can cancel future renewals at any time through the customer portal linked from the Ovu.la app. Cancellation stops the next renewal; it normally does not shorten the current paid period, and your Plus access remains available until the end of that period.
If you cannot access the customer portal, contact contact@ovu.la before the next renewal date and we will help with the cancellation.
To request a refund, email contact@ovu.la with the billing email address and the Paddle transaction or receipt ID. Please do not include cycle details, symptoms, temperatures, notes, or other health information.
We review requests for duplicate, incorrect, or otherwise mistaken charges fairly and in line with applicable consumer law. Where a refund is approved, it is returned to the original payment method through Paddle. Processing time can depend on your bank or payment provider.
Consumers may have a statutory right to withdraw from a distance contract, including a 14-day withdrawal period where applicable. For digital services, that right may be affected when performance starts with the consumer’s express consent and acknowledgement of the resulting loss of the withdrawal right. Nothing in this policy limits mandatory consumer rights.
If a payment was made without your authorization, or a charge remains incorrect after you contact us, notify us promptly and contact your payment provider when appropriate. We may ask for the Paddle receipt or transaction ID so we can locate the billing event; we will not ask for your full card number or account password.
For cancellation or refund questions, email contact@ovu.la. For information about the data shared with Paddle, see our Privacy Policy. The subscription terms are in our Terms of Use.